Free shipping in Canada & USA on all orders over $100
Worldwide for orders over $300
It’s our way of making it easier to get what you want.
SHIPPING TIME & TRACKING
Please be advised if you are ordering internationally, Canada Post’s tracking system does not give information beyond the borders of Canada. It is up to the Country’s postal system to update the tracking information. However, shipping in the USA is tracked by USPS.
Small Packet International Air/Surface; These options will send you a computer generated tracking number that is not valid, our apologies for any confusion this may cause.
Small Packet Surface is travelling by boat, so depending on where you are in the world this can take up to 3 months to arrive.
Expedited, Regular, Xpresspost and Priority post all come with tracking numbers. The approximate time for these parcels is 2-7 days. This is once the items have been sent to the post office, which during busy times can take us up to 2 weeks for us to fill the order.
Please be advised that we are not responsible for lost or stolen items.
All items in stock usually ship within a week upon payment. However since it is impossible to keep track of all our stock all the time, it may happen that an item is sold out even though the website says it is in stock. In that case we will communicate with you about a replacement or refund.
If your desired item is not in stock, please contact us at firstname.lastname@example.org to find out when it might be available again. It may just take a couple of weeks!
Return/ Refund policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product must be unused
- Product must not be damaged
Exception: We do not accept returns for underwear or socks.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned for a refund, unfortunately sale or clearance items can only be returned for store credit or exchange.
In order to return an order, you must contact us first.
Returns can be mailed to:
7-38918 Progress Way
Items can also be picked up or returned in person at the above address. Please email us or call (604) 567-2887 to arrange a time as there is not always somebody present at the studio.
You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
Please include a note in the package with your order number and details so we can better assist you, accurately and efficiently..
** If returning items from outside of Canada, please make sure to mark the outside of your package clearly with “Return – Made in Canada” or “Returned Canadian Goods” as well as declaring a $0 value so that we don’t get charged duty to get it back!
Please be advised that if the package is not correctly marked as a return, the cost of the duty charges and taxes will be deducted from your refund/credit. **
DO NOT SEND UPS, Please use USPS as there are additional broker fees incurred and we will refuse the package if sent UPS
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
If you have any questions about this Policy, please contact us.
This document was last updated on September 13, 2018